Friday, October 28, 2011

KnifeCenter's Prompt Response

Yesterday, I received a knife that was simply not the color as depicted on it's product page at KnifeCenter. While, I still opened the package, I sent an email complaining about the misleading image and that they should change it.

I checked the product page and found a new image in place of the old. One where there is no doubt that the blade has a dark coating. Waiting in my email was their apology for the inconvenience, an explanation that it was an image from the manufacturer, and a thank you for bringing it to their attention.

The KnifeCenter has always done good by me, and this just cements it. It took them less than 24 hours to fix a mistake. I'm sure if I had not opened the package, and returned the knife, there would have been zero issues. You may pay a few extra bucks at KnifeCenter, but the service here tends to be fast and any problems will be solved quickly. They also will give you a small extra if you review a knife for them. Using my last review code, I got a free Camilus Lubricant and Wipe cloth. The time before that, a decent paring knife. These goodies aren't much, but it feels nice getting a little extra in today's economy.

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